Manager jobs in Canada

Our client is looking for a strategic and results-driven Operations Manager to serve as the operational backbone of the organisation.

The Operations Manager will be responsible for refining internal processes, enhancing cross-team coordination, and implementing systems that foster accountability and efficiency.

• Develop, implement, and refine standardised operating procedures (SOPs) for key business functions, including project management, client onboarding, and deliverable creation.
• Analyse existing workflows to identify bottlenecks, inefficiencies, and risks to quality; design and execute improvement plans.
• Establish and monitor key performance indicators (KPIs) for operational efficiency, project health, and team productivity.
• Lead initiatives to leverage technology and automation to streamline repetitive tasks and improve data management.

• Act as the central hub for coordinating activities between teams, leadership, and support functions.
• Implement and manage an organisation-wide project management framework to ensure visibility into all active projects, deadlines, and resource allocation.
• Facilitate regular operational meetings to ensure alignment, proactively address challenges, and drive decision-making.
• Manage resource planning to balance team workloads and ensure optimal staffing for project success.

• Work with department heads to define clear roles, responsibilities, and performance expectations for all team members.
• Develop a system for tracking project milestones, deliverables, and quality standards, ensuring teams are held accountable for their commitments.
• Create reporting dashboards that provide leadership with a clear, data-driven view of operational performance.
• Foster a culture of continuous feedback and professional development, linking operational goals to individual performance.

• Ensure all operational processes and methodologies align with the highest standards of patient safety, healthcare ethics and human rights.
• Oversee the quality assurance process for client deliverables, ensuring consistency, accuracy, and adherence to project scope.
• Manage risk by ensuring compliance with relevant legal regulations (e.g., POPIA) in the internal operations.

• Bachelor’s degree in Operations Management, Business Administration, Healthcare Administration, or a related field.
• Over 3 years of experience in operations management, senior project management, or a similar role, preferably within a consulting, healthcare, or professional services environment.
• Proven history of designing and implementing process improvements that delivered measurable gains in efficiency and quality.
• Strong experience with project management methodologies (e.g., Agile) and related software.
• Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
• Outstanding communication, facilitation, and interpersonal skills, with the ability to manage up, down, and across the organisation.

• Master’s degree (MBA or similar qualifications)
• Direct experience in the healthcare sector with a demonstrated understanding of patient safety, quality improvement, and healthcare regulations.
• Experience in a scaling consulting or service-based business.
• Certification in Project Management (PMP), Six Sigma, or a similar field

• Strong project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance monitoring.
• Ability to manage budgets and resources.
• Experience in process improvement and optimisation.
• Leadership and team management skills.

• Mission-aligned : A genuine passion for improving healthcare and a deep respect for ethical principles and diversity.
• Systems thinker : Able to see the big picture and understand how processes interconnect.
• Proactive and hands‑on : Does not wait for direction; identifies problems and opportunities and acts on them.
• Diplomatic and firm : Able to hold teams accountable with respect and build consensus while driving change.
• High integrity : Unquestionable ethics and discretion in handling sensitive information.

If you do not hear from us within 2 weeks, after the closing date,