Jobs in Johannesburg, Italien

Our client, specialists in debt book management and collection of outstanding accounts, is seeking an experienced Senior Collections Manager with over 5 years of leadership experience to join their team.

The successful candidate will oversee and optimize the collections function across multiple portfolios, managing a team of 20–30 debt collectors.

This key role is responsible for driving collections strategy, performance analysis, compliance, and operational improvements to maximize recovery and meet client SLAs.

There is also potential for growth into a Chief Operating Officer (COO) role, with equity considerations.

1. Collections Strategy & Performance Optimization

• Develop and execute strategies to improve recovery rates and reduce delinquency.
• Analyze KPIs and adjust tactics for maximum portfolio performance.
• Segment debtor profiles for tailored collection approaches.
• Oversee forecasting and reporting cycles, including performance reviews.
• Present monthly and quarterly reports on collections trends and financial insights.
• Ensure accuracy and timeliness of payments, account closures, and reporting.
• Lead and manage a team of 20–30 collectors, team leaders, and supervisors.
• Conduct reviews, coaching, and targeted training to improve performance.
• Build a motivated team culture through effective leadership.
• Ensure full compliance with South African debt collection laws and company policies.
• Manage adherence to AOD processes and SLA obligations.
• Collaborate with legal teams to mitigate risks.

• Serve as the main contact for clients and senior stakeholders.
• Resolve escalations and provide performance feedback.
• Build strong client relationships and support growth initiatives.

• Leverage systems like Swordfish, Excalibur, CRM, and automation tools.
• Ensure system usage and data integrity.
• Drive innovation through tech adoption and continuous improvement.

• Matric (Grade 12) and a degree in Finance, Business Administration, or related field (preferred).
• Registered with the Debt Collectors Council.
• At least 5 years in a leadership role within collections, preferably in a call center environment.
• Experience managing large teams (20+ agents).
• Proven ability to liaise with executive stakeholders.
• Proficient in Swordfish, Excalibur, and advanced MS Excel.
• Strong analytical, leadership, negotiation, and interpersonal skills.
• High attention to detail, resilience, and a strategic, result-oriented mindset.