puestos de Employee Relations en Brasil

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent will be part of a development programme aimed at preparing them for future ARM positions within the business.

KEY RESPONSIBILITIES

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Learn to manage shifts according to Company Policies and Procedures, including directing employee activities to maximize sales, operational efficiency, and profitability.
3. Understand how to allocate responsibilities to each employee on shift and monitor their performance.
4. Ensure all employees follow proper maintenance procedures as per the established maintenance roster and inform the RGM of any repairs or maintenance needs.
5. Learn about forecasting and scheduling labour by shift, creating deployment plans to control labour costs, and meet business needs using tools like Macromatix.
6. Support the RGM in implementing controls and procedures to ensure the safety and security of employees, customers, property, and company resources.
7. Report any employee relations, customer service, or health inspection issues to the RGM that could impact restaurant operations.
8. Assist in implementing training programmes for staff to maximize performance and support their career development.
9. Support and exemplify our How We Win Together principles by demonstrating Heart, Smart, and Courage, acting as a role model and providing leadership.