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FNB Community Advisor- Paarl
Job summary
A leading financial institution in Paarl is seeking a Community Advisor to enhance customer satisfaction and achieve sales targets. You will manage customer accounts and ensure compliance with all governance requirements. Ideal candidates have experience in sales and customer service, demonstrating strong organizational abilities. The role offers a chance to grow within the company while contributing to a dynamic team. The deadline for applications is December 31, 2025.
Qualifications
- Experience in customer service roles, preferably in the retail or banking sector.
- Proven ability to achieve sales targets and grow client relationships.
- Strong organizational skills for management of accounts and reporting.
Responsibilities
- Provide prompt service to customers and understand their needs.
- Manage account migration and grow the active customer base.
- Ensure compliance with governance and audit requirements.
Skills
Job title: FNB Community Advisor- Paarl
Job Location: Western Cape, Paarl
Deadline: December 31, 2025
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To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: December 6, 2025
- Sales / Retail / Business Development jobs
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.