Technical Support / Customer Service Representative (Remote)

Mashreq Bank; South Africa; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading remote support company is seeking a Technical Support / Customer Service Representative to provide outstanding service to clients. This remote position requires proven experience in technical support, strong problem-solving skills, and excellent communication abilities. Candidates will assist customers with technical issues and account management while enjoying competitive salary and benefits including flexible working hours and performance-based bonuses.

Benefits

Competitive salary

Comprehensive health insurance

Generous paid time off

401(k) plan with company match

Professional development opportunities

Qualifications

• Proven experience in a technical support or customer service role.
• Ability to diagnose and resolve technical issues efficiently.
• Strong organizational skills with attention to detail.

Responsibilities

• Provide outstanding technical support and customer service via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues.
• Assist customers with account management and product inquiries.

Skills

Technical aptitude

Problem-solving

Communication skills

Time management

Tools

CRM software

Ticketing systems

Job description

Job Summary

At The Elite Job, we are committed to providing exceptional customer service and technical support to our diverse clientele. We are seeking a highly motivated and skilled Technical Support / Customer Service Representative to join our dynamic team. This is a remote position, allowing you to work from anywhere while contributing to our mission of delivering top-notch support. The ideal candidate will possess excellent problem-solving abilities, a strong customer focus, and a passion for technology.

Key Responsibilities

• Provide outstanding technical support and customer service to clients via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues, guiding customers through step-by-step solutions.
• Assist customers with account management, product inquiries, and service requests.
• Document and track interactions and resolutions in our customer relationship management (CRM) system.
• Escalate complex issues to senior technical staff or management when necessary.
• Maintain up-to-date knowledge of our products, services, and industry trends to provide accurate and effective support.
• Contribute to the development of support documentation and knowledge base articles.

Required Skills and Qualifications

• Proven experience in a technical support or customer service role, preferably in a remote environment.
• Strong technical aptitude with a solid understanding of computer systems, software applications, and networking.
• Excellent communication skills, both written and verbal, with a keen ability to explain technical concepts to non-technical users.
• Demonstrated problem-solving skills and the ability to remain calm under pressure.
• Proficiency with support tools and CRM software.
• Ability to work independently and manage time effectively in a remote work setting.

Experience

• Minimum of 2 years of experience in technical support or customer service, with a focus on troubleshooting technical issues.
• Experience working remotely or in a virtual team environment is highly desirable.
• Familiarity with common support tools and technologies, such as ticketing systems and remote desktop applications.

Working Hours

• This is a full-time remote position with flexible working hours to accommodate various time zones.
• Candidates should be available to work a standard 40-hour week, with some flexibility required for shift work or on-call support as needed.

Knowledge, Skills, and Abilities

• In-depth knowledge of common operating systems (Windows, macOS) and software applications.
• Ability to diagnose and resolve technical issues efficiently.
• Strong organizational skills with attention to detail.
• Proficient in multitasking and managing multiple priorities simultaneously.
• Ability to work collaboratively with team members and cross-functional departments.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and holiday leave.
• 401(k) plan with company match.
• Professional development opportunities and career growth.
• Flexible working hours and remote work setup.

Why Join

Joining The Elite Job means becoming part of a forward-thinking company dedicated to excellence in customer support and technical service. You will have the opportunity to work remotely, achieve a work-life balance, and contribute to a supportive and innovative team environment. We value our employees and provide a range of benefits to ensure their well-being and professional growth.

How to Apply

If you are a dedicated and skilled individual with a passion for technology and customer service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Applications can be sent to us with the subject line Technical Support / Customer Service Representative Application. We look forward to reviewing your application and exploring how you can contribute to our team at The Elite Job.