E-commerce Sales & Customer Service Representative

TalentPop App; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A leading e-commerce support company is seeking an E-commerce Sales & Customer Service Representative to proactively drive sales conversion and manage customer inquiries in a remote setting. The ideal candidate will have a proven record in sales and customer support, exceptional communication skills, and comfort with e-commerce platforms. This role offers opportunities for commissions, work from home flexibility, and a host of benefits including health coverage and career advancement.

Benefits

Incentive pay

Comprehensive health coverage

Paid time off

Clear paths for career advancement

Qualifications

• 1+ year of proven remote sales and customer support experience required.
• Must be experienced with sales-focused e-commerce support.
• Outstanding verbal and written communication skills are necessary.
• Familiarity with e-commerce platforms and customer engagement tools is an advantage.
• Self-starter comfortable working in a remote setting.

Responsibilities

• Engage customers to identify and maximize sales opportunities.
• Assist with abandoned carts and manage subscription recoveries.
• Serve as the voice of the brand across communication channels.
• Manage all post-purchase and order-related concerns.
• Log customer interactions and contribute to reporting.

Skills

Sales conversion

Customer advocacy

Communication and persuasion

Tech-savvy

Tools

Shopify

CRM software

Job description

E-commerce Sales & Customer Service Representative | Remote (Brand Concierge)

At TalentPop App, we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

Key Responsibilities

• Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).
• Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and winback campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).
• Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.
• Order Excellence: Efficiently manage all post‑purchase and order‑related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.
• Data Entry & Reporting: Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

• Mandatory Experience: 1+ year of proven remote/online sales and customer support experience is essential.
• E-commerce Proficiency: Must be comfortable and experienced with the sales‑focused aspects of e-commerce support (e.g., upselling, managing subscription issues, driving sales conversion).
• Communication & Persuasion: Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.
• Tech Savvy: Familiarity with e-commerce platforms like Shopify and key customer engagement/CRM software is a significant advantage.
• Work Environment: Must be a highly motivated self‑starter comfortable thriving in a remote, high‑performance setting.

Technical Setup Requirements (Remote)

• A dedicated personal computer or laptop (i5 processor or modern equivalent).
• A stable, high‑speed internet connection (minimum 15 Mbps download and upload speed).
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

• Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary.
• Work Flexibility: 100% permanent work‑from‑home setup—zero commute required.
• Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off.
• Growth: Clear paths for career advancement and professional skill development within a supportive team.

Application Fast‑Track: IMMEDIATE ACTION REQUIRED!

• Select Position: When applying, please choose Brand Concierge from the list of available roles.
• Enter Code: In the application form, you must enter the unique code ECSR in the designated application code field.

Ready to be the revenue‑driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!