German Customer Service Remote

Believe Resourcing; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading tech company in Cape Town is seeking a German Customer Support Specialist. The role involves handling customer inquiries about TV and mobile products, troubleshooting technical issues via email and chat. Ideal candidates will have at least 6 months of experience, excellent written English, and strong problem-solving abilities. Bilingual candidates, especially those fluent in German, are preferred. This is a full-time role with a supportive work environment and opportunities for growth.

Benefits

Dynamic job with annual leave

Performance reviews

Skill-enhancing courses

Qualifications

• Minimum 6 months in a similar role.
• Independent and goal-oriented.
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Responsibilities

• Handle customer inquiries about TV and mobile products via email and chat.
• Troubleshoot and resolve technical issues.
• Keep accurate records of customer interactions.

Skills

Strong problem-solving skills

Excellent written English

Bilingual (German preferred)

Proficient with computers and software systems

Job description

German Customer Support Specialist — Woodstock — Full-time — 24/7 Environment — Salary: R25 000.00 Per Month

About the Client

Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role

Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.