Remote Customer Excellence Manager - UK Hours (SA-Based)

The Legends Agency; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing international business is seeking a Customer Excellence Manager to deliver outstanding customer service. This fully remote role based in South Africa requires strong communication skills and 2+ years in a customer-focused position. Responsibilities include managing client queries, processing orders, and maintaining customer relationships. Apply now to be part of a team that values customer care.

Qualifications

• 2+ years of experience in a customer-focused role.
• No specific formal qualifications required; your experience and attitude matter most.

Responsibilities

• Build and maintain trusted customer relationships through proactive service.
• Handle all incoming calls, enquiries, and orders with professionalism.
• Process quotes and customer orders accurately and efficiently.
• Provide day-to-day administrative support to the sales team.
• Collaborate with Finance to resolve account queries within a 48-hour SLA.
• Keep clients informed on order and delivery status.
• Ensure CRM is up-to-date with correct customer information.
• Promote online ordering platforms to streamline processes.
• Resolve customer issues quickly, liaising with internal departments as needed.

Skills

Strong written and verbal communication skills

CRM system proficiency

Microsoft Office confidence

Organisational skills

Team-oriented mindset

Positive, proactive approach

Job description

A growing international business is seeking a Customer Excellence Manager to deliver outstanding customer service. This fully remote role based in South Africa requires strong communication skills and 2+ years in a customer-focused position. Responsibilities include managing client queries, processing orders, and maintaining customer relationships. Apply now to be part of a team that values customer care.