Customer Support Administrator

The Legends Agency; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic gaming company is looking for a Customer Support Administrator to help users with queries and ensure a seamless experience. This remote role requires excellent communication skills and experience in customer service. Candidates should be empathetic, detail-oriented, and able to work independently. Suitable applicants will be part of a passionate community dedicated to enhancing gaming experiences.

Qualifications

• 1-2 years experience in customer service or administrative roles.
• Excellent written communication skills and attention to detail.
• Comfortable working independently and managing your own schedule.

Responsibilities

• Respond promptly and professionally to customer emails.
• Provide accurate information, support, and troubleshooting assistance.
• Collaborate with internal teams to refine customer service processes.

Skills

Excellent written communication skills

Customer service experience

Problem-solving ability

Time management

Tools

Email

Online support systems

Job description

Overview

Customer Support Administrator

Work Remotely Supporting a Passionate Community

Customer Service | Remote | R28,000/month | 11:00-21:00 SAST

About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.

The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you\'ll be the first point of contact for players seeking assistance. You\'ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company\'s offerings.

Responsibilities

• Respond promptly and professionally to customer emails
• Provide accurate information, support, and troubleshooting assistance
• Maintain a helpful and friendly tone in all communications
• Track inquiries and resolutions to identify trends and improvements
• Collaborate with internal teams to refine customer service processes
• Update FAQs and help docs based on frequent questions
• Share user feedback with management to support product development

Qualifications

• 1-2 years experience in customer service or administrative roles
• Excellent written communication skills and attention to detail
• Comfortable working independently and managing your own schedule
• Proficient with email, basic office tools, and online support systems
• Patient, empathetic, and solution-focused