Customer Service jobs in South Africa
Pharmacist - Clicks Sasolburg Boulevard
Clicks Group Limited
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Clicks Group
Store Manager - (Gauteng / Kempton Park Festival Mall)
Econo Foods
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Sigma Connected Group
Showroom Sales Consultant – Luxury Interiors & Fabrics (George - Western Cape)
Lumina Personnel
Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/Travel/Contact [...]
Black Pen Recruitment
Tele sales Consultant -Worcester ( Cape town)
Dis-Chem Pharmacies
Prestige Retail Sales Store Manager
Avatar Advisory - Avatar Human Capital
Customer Service Representative
Vibrant Visionaries Marketing
Pro Shop Manager - Global Golf Retail
Job summary
A recruitment agency in Pretoria is seeking a candidate for a managerial role focusing on achieving budget sales and margin in a golf retail environment. The ideal candidate will deliver superior customer service, manage sales teams, and ensure continuous improvement of services. Experience in golf operations and strong leadership skills are essential. This position offers an exciting opportunity in a dynamic sports-related field.
Responsibilities
- Achieve budget sales and margin.
- Deliver superior customer service experience to all customers.
- Manage daily sales staff against budget percentages.
Skills
- Achieve Budget Sales and Margin
- Superior Customer Service
- Cash Management
- Data Integrity
- In store Merchandising standards
- Marketing
- Staff development and management
- General Administration
- Risk Management
- Continuous Improvement
- Develop & Maintain knowledge & skills on Custom Fitting Services.
- Business acumen
- Management skills
- Leadership skills
- Self-Motivation
- Customer Engagement skills
- Golf Operations Experience
- Communication
- Computer literacy
- In depth product knowledge of Golf equipment
- Budgeting:
- Set monthly and weekly budgets for Golf Shop Team Members.
- Manage sales staff daily against % of budget in the following areas:
- Overall sales
- Margins
- Markdown sales
- Used sales
- Demo unit sales
- number of customer engagements
- Management of basket size through up-selling, on selling and other sales techniques.
- Control discounts to maximize margin.
- Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
- To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
- Customer Service:
- Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
- Deliver superior customer service experience to all customers.
- Maintains and enforces the company service non-negotiable.
- Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
- Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
- All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.
- Logical
- Analytical
- Numerate
- Effective Seller
- Multi-tasking
- Communicate effectively, including presentation skills
- Work effectively as a team member and leader
- Time management – both personal as well as golf shop team
- Interest in sports
- Ability to work under pressure
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.