Store Manager

Cash Crusaders Retail (Pty) Ltd; Upington; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Upington is seeking a results-driven Store Manager to lead a high-performance team. This role demands strong leadership, and proven retail management experience, with an emphasis on achieving sales targets and providing outstanding customer service. Candidates must possess excellent communication skills and a passion for team development. Retail hours apply, including weekends and public holidays.

Qualifications

• Proven retail management experience required.
• Strong leadership and people management skills essential.
• Excellent communication and organisational skills needed.
• Target-oriented mindset is a must.
• Passion for customer service and retail excellence is required.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.
• Ensure strict adherence to company policies and compliance.
• Oversee inventory controls and effective stock management.

Skills

Retail management

Leadership skills

Communication skills

Organisational skills

Customer service

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer‑first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results‑oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays