Tele sales Consultant -Worcester ( Cape town)

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy chain is seeking a Telesales Consultant for its Worcester office in Cape Town. The role includes managing inbound and outbound calls, addressing customer needs, and maintaining relationships with clients. Candidates must have a Grade 12 certificate and a year of pharmaceutical experience. Responsibilities include problem-solving and providing timely feedback to customers. This position offers a market-related salary along with benefits such as medical aid and provident fund.

Benefits

Medical aid

Provident fund

Staff account

Qualifications

• Ability to read, write, and speak English and another language.
• Sound numerical skills are essential.
• Must be a South African Citizen with a valid driver’s license.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Identify customers' needs and provide solutions.
• Provide feedback to customers regarding queries.
• Ensure effective internal and external communication.

Skills

Good communication skills

Customer service/focus

Strong attention to detail

Problem-solving

Team player

Time management

Computer literate – MS Office

Education

Grade 12 / Matric with English and Mathematics

1 Year Pharmaceutical experience

Job description

Dis-Chem Pharmacies CJ Sales has an opportunity available for a Telesales Consultant at our Worcester Office in Cape town. The main purpose of the position is to achieve sales by presenting products or services telephonically to customers in line with standard operating procedures and maintain effective relationship with new and existing customers.

Minimum Requirements

• Grade 12 / Matric with English and Mathematics
• 1 Year Pharmaceutical experience

Advantageous

• Previous telesales experience

Duties and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Always ensure and provide feedback to customers once client query is resolved.
• Provide feedback to customer regarding queries.
• Process all interactions necessary for the accurate management of adherence calls.
• Manage and report compliments and complaints through the customer service diary.
• Adhere to customer relations practices and accurately capture employee information.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Ensure that customer information is dealt with in a confidential manner.
• Build sustainable relationships and engage customers.
• Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication.
• Customer – feedback provided.
• Respond to written or email enquiries on various platforms, within a reasonable time.
• Adhere to excellent telephone etiquette at all time according to Dis-Chem standard operating procedures.

Competencies

Essential

• English and 2nd language – Read, write and speak
• Good communication skills, listening
• Customer service/focus
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate – MS Office

Advantageous

• Telesales experience

Special conditions of employment

• South African Citizen
• MIE, clear criminal, and credit
• Valid driver’s license and own reliable transport

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Only Successful Applicants will be contacted. If you haven’t been contacted within two weeks after the closing date, consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.