Store Manager- Lenasia

Cash Crusaders Retail (Pty) Ltd; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading retail company in South Africa is seeking a Store Manager to drive store performance and enhance customer service. The role demands strong leadership, a results-oriented mindset, and the ability to develop staff effectively. Applicants should have proven retail management experience and excellent organizational skills. This position requires working retail hours, including weekends and public holidays.

Qualifications

• Proven experience in retail management is essential.
• Strong leadership and people management skills are required.
• Excellent verbal and written communication skills are necessary.

Responsibilities

• Drive store performance and exceed sales targets.
• Ensure effective stock management and inventory controls.
• Deliver exceptional customer service and resolve complaints.
• Train and develop staff to maximize their potential.
• Ensure compliance with company policies and administrative duties.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Job description

Are you a results-driven leader with a passion for retail and people development?

Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Operational Management
  • Drive store performance to achieve and exceed sales targets.
  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
  • Ensure consistent implementation of merchandising and marketing standards.
  • Attract and retain a strong and loyal customer base.
• Inventory Management
  • Oversee inventory controls and ensure effective stock management.
  • Monitor store performance in line with stock availability and customer demand.
• Customer Service
  • Ensure exceptional customer experiences that exceed expectations.
  • Review and act on Mystery Shopper reports and customer feedback.
  • Resolve product and service-related complaints quickly and effectively.
  • Lead by example in reinforcing a customer-first culture among staff.
• People Management
  • Train, develop and motivate staff to reach full potential.
  • Plan for succession and promote internal growth.
  • Manage performance consistently and fairly.
  • Foster a positive, engaging and productive working environment.
• Administration & Compliance
  • Ensure strict adherence to company policies, systems, and procedures.
  • Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays.