Web Shop Operator

Cash Converters; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known retail company in Cape Town is seeking a highly skilled Web Shop Operator to manage their online store. You will ensure a seamless customer experience, drive sales growth, and collaborate on marketing initiatives. The ideal candidate has 1-2 years of e-commerce experience and strong communication skills. This full-time role offers opportunities for career growth in a dynamic work environment.

Benefits

Market related salary

Opportunities for career growth

Supportive work environment

Qualifications

• 1-2 years of experience in e-commerce or online retail.
• Understanding of SEO and online marketing.
• Ability to work accurately in a fast-paced environment.

Responsibilities

• Manage and maintain the online store.
• Process and fulfill customer orders.
• Provide excellent customer service.
• Analyze sales data for growth opportunities.
• Collaborate on online marketing campaigns.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Knowledge of online marketing principles

Education

High School (matric)

Job description

Job Summary

We are seeking a highly skilled and experienced Web Shop Operator to join our team at Cash Converters Ottery. The successful candidate will be responsible for managing and maintaining our online store, ensuring a seamless customer experience, and driving sales growth.

Key Responsibilities

• Manage and maintain the online store, including updating product information, pricing, and inventory levels.
• Process and fulfill customer orders, including handling payments inquiries, shipping, and returns.
• Provide excellent customer service, responding to customer queries and resolving issues via phone, email, and chat.
• Monitor and analyze sales data, identifying trends and opportunities for growth.
• Collaborate with the marketing team to develop and implement online marketing campaigns.
• Ensure the online store is compliant with company policies and procedures, as well as relevant laws and regulations.
• Troubleshoot and resolve technical issues with the online store, working with the IT team as needed.
• Assist client with online transaction if needed.
• Ability to work accurately and efficiently in a fast‑paced environment, with attention to detail and strong organizational skills.

Requirements

• Qualifications: Matric, online marketing, or related field.
• Relevant experience: 1‑2 years in e‑commerce, online retail, or related field.
• Excellent communication and customer service skills.
• Strong analytical and problem‑solving skills.
• Knowledge of online marketing principles and practices, including SEO.
• Systems of Engagement: technology that facilitates personalized and seamless interactions throughout the customer journey.

What We Offer

• Market related salary.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and experienced e-commerce professional who is passionate about delivering excellent customer service and driving sales growth, please submit your application, including your CV to ().

Job Details

Job Type: Full‑time
Education: High School (matric) (Required)
Experience: online marketing and sales: 1 year (Required)
Work Location: In person