Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/Travel/Contact [...]

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Swiss German Speaking Inbound & Outbound Customer Communication Specialist. The role is fully remote and involves handling customer service tasks, both inbound and outbound. The ideal candidate is a native Swiss German speaker with experience in telephony, enjoys sales, and is disciplined and self-motivated. Candidates should have a stable internet connection and a drive for customer service excellence.

Qualifications

• Cheerful, friendly, and communicative person.
• Motivated to achieve challenging goals.
• Ability to work independently and meet deadlines.
• Proactive in resolving customer issues.

Responsibilities

• Handle inbound and outbound communication.
• Manage customer service processes.
• Conduct surveys and handle customer inquiries.

Skills

Native Swiss German speaker

Experience in inbound telephony

Experience in outbound telephony

Strong personality for outbound sales

Quick understanding of IT tools

Self-organization

Discipline and self-motivation

Job description

About the job Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/Travel/Contact Center)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full Time/Permanent

Location: Cape Town

Work Place: Fully Remote

Your Profile

You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals.

Ideally, you bring:

• Native Swiss German speaker
• Experience in inbound telephony (customer service, support hotline)
• Experience in outbound telephony (sales, B2C/B2B appointment setting)
• A persuasive personality with strong potential and drive for outbound sales success
• Quick understanding and confidence with common IT tools
• Loyalty, reliability, and an efficient, precise working style
• Enjoyment and genuine interest in the job
• Stable internet connection (ideally fiber optic)

Personal Qualities (for Home Office)

• Self-organization: Ability to structure work independently and meet deadlines
• Discipline and self-motivation: Staying productive without constant supervision
• Sense of responsibility: Acting proactively when customer issues arise
• Remote teamwork: Willingness to collaborate digitally via Teams, Slack, or Zoom

Our client’s Services

• Acquiring new customers through direct sales or appointment setting
• Strengthening customer loyalty through loyalty offers, additional sales, or cross-selling
• Winning back customers with special offers
• Conducting surveys to determine customer needs or satisfaction

  Telephone and Written Customer Service:

  • Managing customer service processes from order acceptance to invoicing
  • Handling customer inquiries by phone, email, or chat

  Hotline and Support Services:

  • Complaint management and problem resolution

  Responsibilities

  You will handle a variety of tasks in telephone and written inbound and outbound communication, depending on the project. If you don’t yet have experience in this field, you should at least bring a stronginterest in learning about these activities.