Client Value Manager (Cvm)

Inovo Telecom (Pty) Ltd; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecom solutions provider in South Africa is seeking a Client Value Manager who will ensure client needs are met through strategic execution. The ideal candidate will have 5-8 years' experience in account management or customer success, and is skilled in building client relationships and managing multiple accounts effectively. This full-time position is hybrid, based in Bellville or Centurion.

Qualifications

• 5–8 years of experience in a client-facing role such as Account Management or Customer Success.
• Experience in SaaS, BPO, or CX environments is preferred.
• Strong organisational and project management skills.

Responsibilities

• Own and orchestrate client roadmaps and execution plans.
• Conduct discovery sessions with clients to uncover operational requirements.
• Ensure delivery remains on track with scope, budget, and client expectations.

Skills

Client relationship management

Project management

Technical aptitude

Organisational skills

Communication skills

Job description

Location :

Bellville (Cape Town) / Centurion (Hybrid)

Experience : 5–8 years

Type : Full-time

Role Overview

The Client Value Manager (CVM) is the operational and technical link between INOVO and its clients.

You will be responsible for ensuring that client needs are accurately captured, translated into actionable solutions, and delivered with excellence.

This is a hands‑on, detail‑oriented role where you'll be deeply embedded in the day‑to‑day delivery and performance of INOVO's solutions.

You will drive adoption, resolve issues, manage delivery plans, and ensure clients are realising the full value of their investment.

CVMs work closely with Client Leads to bring account strategies to life.

You'll coordinate internal teams across Solutions, Delivery, and GTM, manage execution roadmaps, and act as the operational and technical advocate for your clients.

You will also take ownership of the commercial health of your accounts—contributing to proposals, supporting renewals, identifying upsell enablers, and ensuring invoicing accuracy.

Responsibilities

Participate in product walk‑throughs or demos to address customer needs.

Conduct discovery sessions with prospective and existing clients to uncover operational requirements and solution opportunities.

Translate client business needs into Business Requirement Specifications (BRS).

Review and validate Statements of Work (SOWs) to ensure scope is achievable.

Provide inputs into pricing and risk assessments to support commercial decisions.

Maintain accurate pipeline and account data in CRM.

Client Execution & Delivery

Own and orchestrate client roadmaps and quarterly execution plans.

Align internal resources and manage timelines across Solutions and Delivery teams.

Ensure delivery remains on track with scope, budget, and client expectations.

Act as the day‑to‑day operational contact for your clients.

Client Relationship Management & Advocacy

Monitor adoption, usage trends, and identify optimisation opportunities.

Collaborate with Solutions teams to drive deeper product usage.

Represent client needs internally and provide structured feedback into product and service enhancements.

Build strong, multi‑threaded client relationships beyond transactional interactions.

Track platform and service performance to ensure measurable value realisation.

Act as the escalation point for operational issues and ensure timely resolution.

Maintain invoicing and delivery trackers for billing accuracy.

Provide insights that strengthen renewal and expansion opportunities.

Internal Collaboration & Commercial Enablement

Partner with Client Leads to support retention and upsell efforts.

Contribute to post‑implementation reviews to drive continuous improvement.

Share client insights across the business to inform solution design and product development.

Maintain certifications and product knowledge to stay current with INOVO's solution portfolio.

What We're Looking For

5–8 years' experience in a client‑facing role such as Account Management, Customer Success, Service Delivery, or Technical Project Management (experience in SaaS, BPO, or CX / Contact Centre environments preferred).

Strong technical aptitude and ability to quickly understand platform capabilities.

Proven experience managing multiple clients or mid‑sized accounts with operational complexity.

Strong organisational and project management skills—able to orchestrate multiple workstreams.

Excellent communication and relationship‑building skills, both operational and executive‑facing.

Commercial awareness—experience contributing to proposals, renewals, or upsell opportunities.

High responsiveness, detail orientation, and comfort operating in a fast‑paced environment.

KPIs You'll Be Measured On

Managed Revenue Performance: retention and growth within your portfolio.

Adoption & Utilisation: ensuring clients are realising value through deep product usage.

Implementation & Solution Quality: delivery excellence and client satisfaction.

Delivery Efficiency: adherence to timelines, scope, and escalation management.

Relationship Strength: trusted, multi‑threaded client partnerships.

Client Advocacy: client willingness to recommend and expand with INOVO.

Why Join iNOVO?

At INOVO, we help leading businesses transform their customer experience through cloud‑based, AI‑enabled CX solutions. As a CVM, you'll be at the heart of this transformation—driving client success, enabling growth, and shaping how some of South Africa's most recognisable brands serve their customers.

We offer a collaborative, high‑growth environment where you'll gain exposure to cutting‑edge technology, work with industry leaders, and have the opportunity to grow your career as INOVO scales.

Apply for this job

Please send a copy of your CV, cover letter and expected remuneration to

• and include "Client Value Manager" in the subject line

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