Administration Call Handler

The Legends Agency; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking an Administration Call Handler to join a remote team. The ideal candidate will have a background in the construction sector, strong administrative skills, and be proficient in Microsoft Office. Responsibilities include managing customer calls and preparing accurate quotations. This position offers a salary range of R17,000 to R25,000 and allows for flexible remote working hours.

Qualifications

• Previous experience in the construction sector is required.
• Must be a South African citizen.
• Able to manage multiple priorities remotely.

Responsibilities

• Answer and manage incoming calls professionally.
• Prepare and issue accurate quotations using client specifications.
• Support the estimating processes with administrative tasks.

Skills

Strong administrative skills

Call handling experience

Proficient in Microsoft Office

Excellent communication skills

Customer-focused

Problem-solving abilities

Job description

Overview

Administration Call Handler

Join a specialist construction-focused team working remotely on UK hours

Administration, Quotes, Call Handling | Remote South Africa | R17 000 - R25 000

About Our Client

Our client is a well-established business in the construction sector, with a focus on ventilation systems, energy assessments, and compliance with building regulations. They combine technical expertise with customer-focused service, delivering accurate estimates and professional guidance to clients across the UK. With a supportive and flexible remote working culture, the company is committed to staff development and long-term growth.

The Role

This role is designed for a highly organised and detail-focused individual with construction experience. The position combines administrative support, call handling, and the preparation of quotations, requiring excellent communication and accuracy in managing client interactions. You will be working remotely on UK hours and will play a key role in ensuring smooth business operations and customer satisfaction.

Key Responsibilities

• Answer and manage incoming calls from customers in a professional and helpful manner
• Prepare and issue accurate quotations using drawings, specifications, and supplier information
• Support the ventilation estimating and SAP assessment processes with administrative tasks
• Maintain accurate digital records of estimates, quotations, and client communications
• Assist colleagues and management with reporting and general administrative duties
• Ensure all customer queries are handled efficiently and escalated where necessary
• Remain flexible and support wider business needs outside core duties when required

About You / Qualifications

• South African citizen with previous experience in the construction sector
• Strong administrative and call-handling background
• Proficient in Microsoft Office, particularly Excel
• Excellent communication skills with the ability to explain technical details clearly
• Highly organised, accurate, and able to manage multiple priorities remotely
• Customer-focused with strong problem-solving abilities
• Flexible, proactive, and willing to support the wider team