Customer Service jobs in South Africa

Country Operations Director (Ride Hailing) (Head of Operations - South Africa)

Location : Cape Town or Johannesburg

Reporting to : CEO South Africa

The client is seeking a highly motivated and experienced Country Operations Director for new ride hailing operations in South Africa. The ideal candidate will be responsible for overseeing all operational aspects of the country's ride‑hailing services, ensuring efficient and profitable operations while scaling the business in a dynamic and competitive market. This role will require strong leadership, strategic vision and a deep understanding of the local ride‑hailing ecosystem to drive growth and operational excellence.

• Develop and execute the operational strategy for the Companys ride-hailing services in South Africa in alignment with company goals.
• Ensure efficient, smooth and scalable operations across all areas of the business including driver and rider experience, fleet management, customer service and partnerships.
• Drive business growth by expanding market presence, enhancing customer satisfaction and optimizing operational efficiency.
• Collaborate with the CEO and Regional Director to set and achieve key performance indicators (KPIs) that contribute to overall company success.
• Lead a high‑performing team ensuring strong recruitment, training and retention practices while promoting a culture of excellence.

• At least 7-15 years of experience in operations management preferably in the ride‑hailing, transportation or logistics industries.
• Proven track record of leading large‑scale operations, driving growth and optimizing business processes.
• Strong leadership and people‑management skills with experience building and developing high‑performing teams.
• Deep knowledge of the ride‑hailing market and local regulatory landscape in South Africa.
• Excellent strategic thinking, problem‑solving and decision‑making abilities.
• Strong understanding of data analytics, operational performance metrics and financial management.
• Exceptional communication and interpersonal skills with the ability to collaborate with senior leadership and external stakeholders.

Required Experience : Director

• Employee Relations
• Employee Evaluation
• Management Experience
• Profit & Loss
• Conflict Management
• Operations Management
• Project Management
• Budgeting
• Leadership Experience
• Supervising Experience
• Leadership management
• Financial Planning

Employment Type : Full Time

Experience : years

Vacancy : 1

If this role sparks your interest feel free to reach out to Kevin Chong for more details.