Operations Manager

Fidelity Services Group; Wes-Kaap; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A security services provider based in South Africa is seeking a professional to manage Cash in Transit operations at their Cape Town branch. The ideal candidate should have at least 5 years of experience in the Cash in Transit or Security industry. Responsibilities include overseeing operational issues, ensuring client service quality, and maintaining security during transit. Candidates with strong leadership and planning skills are encouraged to apply.

Qualifications

• Minimum 5 years' experience in Cash in Transit or Security industry.
• CIT management/supervising experience and knowledge of HR/IR is an advantage.
• Knowledge of ISO 9001:2015 quality management and its requirements.

Responsibilities

• Ensure all clients are serviced as per contractual requirements.
• Responsible for all operational issues to the entire client base.
• Maintain good relations between the Branch and the client.

Skills

Clear criminal record

Valid driver's license - code 10

Computer literate

Strong planning, leadership, and organisational skills

Good verbal and language abilities

Attention to detail

Numeric skills

Education

Cash in Transit certificate

Completed firearm training in handgun

PSIRA accredited at least with Grade C

Job description

FCS

Reporting to the Branch Manager

The above position is vacant at our Cape Town Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements

• Clear criminal record
• Valid driver’s license - code 10 drivers license (C1) with PDP is an advantage
• Own transport is an advantage
• Valid PSIRA accredited at least with Grade C
• Cash in Transit certificate
• Completed firearm training in handgun
• SAPS competency certificate
• Computer literate (compulsory)
• Prepared to work overtime regularly
• At least 5 years’ experience in Cash in Transit industry / Security industry or similar role (advantageous at FSG)
• CIT management/supervising experience and knowledge of HR/IR is an advantage
• Knowledge of ISO 9001:2015 quality management and its requirements
• Strong planning, leadership, organisational skills and interpersonal skills

Key Performance Areas (not totally inclusive)

• Responsible for all operational issues to the entire client base of his/her region – through daily communication/ instruction giving and follow up with employees
• Ensure all clients are serviced as per contractual requirements
• ATM Operations specialist with regards to client service, risk management and reporting.
• Staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Assist the crew in loading and unloading of consignments when needed
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any suspicious activity
• Liaise management and all staff
• Maintain good relations between the Branch and the client with regard to services rendered
• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work overtime
• Numeric skills
• Planning and organising skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.