Italian-Speaking CX Specialist for Validation & Support

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global security authority based in Cape Town is seeking a Customer Experience Specialist fluent in Italian. In this role, you will engage with customers and internal teams through various channels, validate applications, and analyze data to ensure compliance with internal standards. The ideal candidate will have over a year of customer service experience and exceptional communication skills. Competitive benefits are included.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• Fluent in Italian (written and verbal) and professional working proficiency in English (essential).
• 1+ years’ experience in a customer service or similar role.
• Proven track-record in evaluating and mitigating risk.

Responsibilities

• Review incoming application forms, validate and submit to DigiCert's technical department.
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email.
• Analyze validation test-data to determine whether systems or processes have met validation criteria.

Skills

Fluent in Italian

Professional working proficiency in English

Customer service experience

Detail orientation

Excellent written and verbal communication

Education

Tertiary qualification

Tools

Microsoft Office

Job description

A global security authority based in Cape Town is seeking a Customer Experience Specialist fluent in Italian. In this role, you will engage with customers and internal teams through various channels, validate applications, and analyze data to ensure compliance with internal standards. The ideal candidate will have over a year of customer service experience and exceptional communication skills. Competitive benefits are included.