Customer Service jobs in South Africa

Our client is urgently in search of an experienced Business Analyst to join their team.

Responsibilities:

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in the design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare details to use case descriptions for the development team to implant the solution's key functionality.
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained.
• Provide user training.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare SLA or other reports required on client account status.
• Provide first-line support to SLA clients.
• Collaborate with the development team to create Statements of Work, where required.
• Assist with challenging client requests or issue escalations as needed.
• Find ways to increase the quality of customer service.

Requirements:

• 5+ Years of experience
• Excellent communicator
• Attention to detail.
• Able to facilitate client meetings.
• Able to create high-quality work products.
• Able to conduct detailed analysis using relevant tools.
• Excellent problem-solving skills.
• Able to deal in a fast pace and high-pressure environment.
• Understands the underlying data requirements to operate digital processes.
• Experience in developing business cases.

If you meet the above requirements and want to make a career-changing move, email your CV to itcareers@hireresolve.za.com .

Please have a look at our website for other exciting career opportunities https://hireresolve.co.za/