Customer Service jobs in South Africa

A well-established production company is seeking an experienced Logistics & Warehouse Supervisor to take on a critical operational role. This individual will work closely with the Operations Management Team and will be responsible for ensuring smooth, compliant, and efficient warehouse and logistics operations. This position carries substantial responsibility and requires someone with strong stability in their career, excellent leadership ability, and proven experience within production environments (not only warehousing). The successful candidate must also be comfortable handling after-hours callouts when required.

• Solid experience in production and warehouse operations
• Strong knowledge of ISO 9001, Health & Safety, and Fire Compliance
• Dangerous Goods and chemical handling experience beneficial
• Ability to lead teams and manage disciplinary processes
• Valid driver’s licence (company bakkie can be provided)
• Must live within a reasonable distance due to after-hours site callouts and therefore be of sober habits
• Proactive, hands-on approach and strong problem-solving skills
• Stable career history (no frequent job hopping)

• Daily opening/closing of premises and oversight of security protocols
• End-to-end workflow management: receiving, storage, picking, packing, staging, dispatch
• Ensure strict FIFO/FEFO, accurate picking slips, batch control, stock integrity
• Maintain a clean, safe warehouse environment (5S)

• Ensure full compliance with DG regulations
• Oversee storage, segregation, and labelling of hazardous materials
• Train staff on chemical handling, PPE, spill response and SDS requirements
• Maintain spill kits, fire extinguishers, and conduct compliance inspections

• Support fire warden responsibilities
• Participate in fire drills, equipment checks, incident reporting

• Plan daily dispatch schedules and route optimisation
• Ensure safe and compliant loading
• Verify paperwork, PODs, and manage driver performance
• Liaise with transport providers and monitor OTIF performance

• Conduct inspections of forklifts, pallet jacks, trucks and bakkies
• Manage servicing, repairs, and safety concerns
• Maintain COFs, licence renewals, service logs

• Oversee GRVs, transfers, adjustments, dispatch capturing
• Conduct cycle counts and full stock takes
• Investigate discrepancies and maintain batch traceability

• Lead and mentor warehouse staff
• Allocate daily workload, monitor productivity and SOP compliance
• Handle performance discussions and corrective action where needed

• Enforce safety procedures and OHS Act requirements
• Conduct toolbox talks and ensure correct PPE usage
• Report hazards and assist in incident investigations

• Use ERP/stock systems for all warehouse movements
• Submit daily/weekly reporting and monitor KPIs
• Recommend process improvements

• Coordinate with Production, Sales, Customer Service, QA and Procurement
• Manage raw material flow, urgent orders, product releases and non-conformances

• Weekend work during peak season Oct–Dec
• Flexibility for early starts/late finishes during high-demand periods
• Attend to urgent after-hours warehouse or security matters when required