Customer Service Consultant jobs in South Africa
Banking Customer Experience Specialist
Job summary
A leading BPO company in Cape Town seeks a talented individual to deliver exceptional customer service. You will engage with clients to resolve queries, process payments, and provide technical support. Ideal candidates possess Matric and have 6-12 months of call center experience, particularly in banking or insurance. This role is essential in facilitating seamless customer experiences across different communication channels.
Qualifications
- Minimum of 6-12 months call centre/telephone sales experience.
- Experience in FCA regulated environment is advantageous.
- Experience in banking/insurance financial industries is advantageous.
Responsibilities
- Handle incoming phone calls and emails from business customers.
- Process customer payments and requests accurately.
- Provide technical support for online inquiries.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.