Banking Customer Experience Specialist

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company in Cape Town seeks a talented individual to deliver exceptional customer service. You will engage with clients to resolve queries, process payments, and provide technical support. Ideal candidates possess Matric and have 6-12 months of call center experience, particularly in banking or insurance. This role is essential in facilitating seamless customer experiences across different communication channels.

Qualifications

• Minimum of 6-12 months call centre/telephone sales experience.
• Experience in FCA regulated environment is advantageous.
• Experience in banking/insurance financial industries is advantageous.

Responsibilities

• Handle incoming phone calls and emails from business customers.
• Process customer payments and requests accurately.
• Provide technical support for online inquiries.

Skills

Complaint handling skills

Customer service

Technical support

Education

Matric/Equivalent

Job description

A leading BPO company in Cape Town seeks a talented individual to deliver exceptional customer service. You will engage with clients to resolve queries, process payments, and provide technical support. Ideal candidates possess Matric and have 6-12 months of call center experience, particularly in banking or insurance. This role is essential in facilitating seamless customer experiences across different communication channels.