Compliance jobs in South Africa
Empathetic Collections Advisor — FinServ
CXP are now part of the Huntswood Group
Collections Advisors (UK)
CXP are now part of the Huntswood Group
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Empathetic Collections Advisor — FinServ
Job summary
A financial services company in South Africa is seeking experienced customer advisors. The ideal candidate should have over 2 years of experience in collections, strong communication skills, and a passion for delivering excellent customer service. Responsibilities include supporting customers primarily via phone and email, addressing queries with empathy, and ensuring compliance with regulations. This role requires a Grade 12 qualification and familiarity with financial services principles.
Qualifications
- 2+ years experience in Collections (preferably financial services/fintech).
- Strong communication and listening skills.
- Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles.
Responsibilities
- Be the first point of support for customers via phone, email, and letter.
- Handle payment queries with empathy and professionalism.
- Take full ownership of calls, resolving issues and delivering excellent service.
- Assist vulnerable customers with tailored solutions.
- Make outbound calls and emails to resolve missed payments.
- Ensure compliance with financial regulations and company policies.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.