Collections Advisors (UK)

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in South Africa is seeking experienced customer advisors. The ideal candidate should have over 2 years of experience in collections, strong communication skills, and a passion for delivering excellent customer service. Responsibilities include supporting customers primarily via phone and email, addressing queries with empathy, and ensuring compliance with regulations. This role requires a Grade 12 qualification and familiarity with financial services principles.

Qualifications

• 2+ years experience in Collections (preferably financial services/fintech).
• Strong communication and listening skills.
• Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles.

Responsibilities

• Be the first point of support for customers via phone, email, and letter.
• Handle payment queries with empathy and professionalism.
• Take full ownership of calls, resolving issues and delivering excellent service.
• Assist vulnerable customers with tailored solutions.
• Make outbound calls and emails to resolve missed payments.
• Ensure compliance with financial regulations and company policies.

Skills

Excellent verbal and written communication

Customer-centric mindset

Confidence in decision-making under pressure

Ability to work independently and as part of a team

Passion for delivering first-class customer service

Education

Grade 12 or equivalent qualification

Tools

MS Word

Excel

Job description

Job Overview

Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people’s lives while building a rewarding career in financial services.

We’re looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isn’t easy—but with your understanding and clear communication, you’ll create an atmosphere of trust and deliver fair outcomes every time.

If this sounds like you, this is your chance to shine!

Responsibilities

• Be the first point of support for customers via phone, email, and letter
• Handle payment queries with empathy and professionalism
• Take full ownership of calls, resolving issues and delivering excellent service
• Assist vulnerable customers with tailored solutions
• Make outbound calls and emails to resolve missed payments
• Ensure compliance with financial regulations and company policies

The Ideal Candidate

This is a high impact role in a fast-growing business and hence the ideal candidate will have:

• Grade 12 or equivalent qualification
• 2+ years experience in Collections (preferably financial services/fintech)
• Strong communication and listening skills
• Ability to handle sensitive conversations with empathy
• Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
• Proficiency in MS Word and Excel
• Organized, detail-oriented, and goal-driven

Required Skills

• Excellent verbal and written communication
• Customer-centric mindset
• Confidence in decision-making under pressure
• Ability to work independently and as part of a team
• Passion for delivering first-class customer service

Salary Range and Work Times

• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

Core Behaviors

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.