Service Advisor - Clicks Pineslopes Shopping Centre

Clicks Group; Krugersdorp; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa is seeking a Service Advisor to ensure service excellence at the point of sale. In this role, you will manage operations efficiently, oversee customer service, and handle stock and cash management. The ideal candidate must have a Grade 12 qualification, relevant retail experience, and strong customer orientation skills. This permanent position requires a commitment to deliver superior customer service and drive the brand’s values.

Qualifications

• 1 years' experience in a customer-facing role within a retail/FMCG environment.
• Numeracy and stock management experience.
• Strong understanding of labour legislation and IR practices.

Responsibilities

• Ensure fast and efficient customer service at the point of sale.
• Direct and control all operational activities timely.
• Manage stock and cash to minimize shrinkage.
• Resolve all customer queries in line with company policies.
• Drive the promotion of the Clicks clubcard.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Strong customer orientation

Good communication skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Fourways

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Apply by: 5 January 2026

About Our Company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Description

Job Purpose

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum Requirements

Qualifications and Experience

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities And Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills