Automotive jobs in United States

Duties include:

Reporting to the Head of Dealer Aftersales Controller.

You'll be the go-to for:

• Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies.
• Conducting dealer visits both locally and internationally to provide hands-on support and ensure operational excellence.
• Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery.

Dealer Operations, Relationship Management & Performance

• Deliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement.
• Guide dealer operations in line with OEM standards, from workshop setup and resource planning to service delivery and application of commercial policies.
• Implement, communicate, and monitor:

Dealer service performance and profitability

• Monthly and quarterly forecasts and targets.
• Marketing and advertising initiatives.
• Service campaigns and best-practice rollouts.
• Vehicle retention strategies.
• Maintenance of corporate identity standards.
• Support consistent rollout of commercial activities across the network, ensuring alignment with the brand's strategic goals.
• Facilitate clear communication between the dealer network and internal OEM departments.
• Ensure full compliance with sales and operational standards across all dealerships.

Dealer Performance Monitoring & Support

• Track and analyze CSI (Customer Satisfaction Index) performance and implement corrective action plans as needed.
• Ensure dealer premises meet OEM standards for branding and signage.
• Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines.
• Support dealer operations in alignment with Warranty Policy and OEM expectations.
• Ensure timely distribution and implementation of technical and operational bulletins from the OEM.
• Follow up on previous dealer visit discussions, ensuring issues are addressed or corrective actions are underway.

Requirements:

• 3-5 years of proven experience in a senior sales role such as General Manager, Sales Manager, Regional Sales Manager, Area Manager, or Dealer Development Manager within the motor industry.

Qualifications & Experience:

• Relevant technical qualification (trade-tested technician preferred).
• Hands-on experience in a dealership environment, ideally as a Service or Aftersales Manager.
• Solid experience with accessory fitment, especially electrical installations.
• Proven ability to work independently, manage priorities, and meet deadlines without constant supervision.

Technical Skills:

• Strong understanding of workshop best practices, technical standards, and warranty processes.
• Ability to produce detailed technical reports.
• High computer literacy, confident in Microsoft Excel, Word, and PowerPoint.
• Decision-making and problem-solving skills, with the ability to implement new processes or systems.

People & Communication Skills:

• Strong interpersonal and relationship-building abilities.
• Confident presenter, effective communicator at all levels of dealership staff.
• Assertive, professional, with guiding, supporting, and influencing skills.
• Proactive team player with a service-oriented mindset.
• Comfortable providing feedback and follow-up support on performance and technical issues.

Personal Attributes:

• Energetic, practical, self-driven.
• Flexible and adaptable to changing demands.
• High frustration tolerance with a calm, methodical approach.
• High integrity and initiative, ownership-oriented.

Key Responsibilities & Success Factors:

• Monitor dealer skill levels; recommend training.
• Guide dealers on technical, service, and warranty matters.
• Review CSI results; develop action plans for improvement.
• Gather insights to support broader aftersales strategies.

Special Requirements:

• Extensive local travel required.
• Flexible with working hours; willing to attend outside standard times.
• Occasional short-notice travel, including flying.

If your experience and skills match most of the job requirements, then apply now by sending your CV.