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As part of the Student Care Team within the Nanyang Business School Undergraduate Programmes Office, this role plays a vital function in supporting the holistic wellbeing of NBS students. The position contributes to our mission of building a caring, inclusive, and resilient student community through early detection and intervention, tailored support, and wellbeing initiatives.

Key Responsibilities:

Student Case Management

• Provide first-line psychosocial and pastoral support to students facing mental health, academic, or personal challenges

• Triage student cases based on severity, urgency, and type of need

• Collaborate closely with university partners to ensure coordinated, student-centered care

• Manage referrals related to special education needs (SEN), leave of absence, and other wellbeing-related processes

• Maintain accurate and confidential case documentation in compliance with university and ethical guidelines

• Update and maintain student support databases and prepare periodic reports for management review

• Track trends in student support needs and recommend interventions to enhance the overall student experience

Wellbeing Programmes & Outreach

• Support the planning, execution, and evaluation of wellbeing events, campaigns, and engagement activities to promote mental health awareness, peer support, and personal development

• Partner with faculty, student leaders, and other stakeholders to co-create inclusive wellness initiatives that build a strong sense of community

• Develop and curate wellbeing resources and communication materials

The incumbent will support the Assistant Director (Student Life) to provide holistic care and support at Nanyang Business School.

Requirements:

• A Bachelor's degree from a recognized university, with at least 3 years of relevant working experience, preferably in the education sector

• Prior experience in a student care or student support role in an institution of higher learning will be advantageous

• Excellent interpersonal and communication skills, both verbal and written

• Self-motivated, resourceful, and flexible in adjusting and responding to changing priorities

• Ability to work independently as well as collaboratively; demonstrating personal initiative and team spirit in the effective implementation of projects

• Ability to manage multiple stakeholders, multitask, and deliver quality outcomes within tight timelines

• Strong analytical, problem-solving, planning, and organizational abilities

• Organized and meticulous, with an eye for detail

• IT- and social media-savvy, with good proficiency in Microsoft Office applications

• Experience in counselling and/or social work will be advantageous

• Proficiency in Excel, Power BI, and Canva will be advantageous