Manager

MADAM CLEAN ONE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce firm in Singapore is looking for a Manager to supervise and enhance their online operations. Key responsibilities include driving sales growth through strategic planning, overseeing website management, executing digital marketing initiatives, and managing an e-commerce team. Candidates should demonstrate experience in customer service and financial oversight. This role is crucial for ensuring effective online presence and customer satisfaction.

Responsibilities

• Develop and execute e-commerce strategies for sales growth.
• Oversee website design, functionality, and user experience.
• Plan and implement digital marketing initiatives.
• Coordinate inventory levels and order processing.
• Analyze key performance indicators and customer behavior.
• Collaborate with customer service for high satisfaction.
• Manage the e-commerce team and training.
• Perform financial planning and track expenditures.

Job description

The duties of an Manager are extensive and include:

• Strategy & Planning: Developing and executing e-commerce strategies to drive sales growth and align online operations with overall business objectives.
• Website Management: Overseeing the design, functionality, and user experience (UX) of the website or online marketplace presence. This includes managing product listings, descriptions, images, and pricing to be appealing and accurate.
• Marketing & Promotions: Planning and implementing digital marketing initiatives, such as search engine optimization (SEO), email marketing, and social media campaigns, to drive traffic and attract new customers.
• Inventory & Order Fulfillment: Coordinating with logistics and fulfillment teams to ensure accurate inventory levels, prompt order processing, and efficient handling of returns.
• Data Analysis: Monitoring and analyzing key performance indicators (KPIs) and customer behavior data (e.g., sales, conversion rates, traffic) to identify trends, pinpoint areas for improvement, and make data-driven decisions.
• Customer Service: Collaborating with customer service teams to ensure high customer satisfaction, promptly address complaints, and manage online reviews.
• Team Leadership: Managing the e-commerce team, which can include copywriters, web designers, and analysts, by setting goals, delegating tasks, and organizing training.
• Financial Oversight: Performing financial planning, managing the e-commerce budget, tracking expenditures, and ensuring profitability.