Customer Service Manager jobs in Italy

Job Description - Oscar's Cafe & Terrace Supervisor (Conrad Singapore Marina Bay) (HOT0BNE4)

HOT0BNE4

Conrad Singapore Marina Bay, Two Temasek Boulevard, Singapore 38982

Oscar's Cafe & Terrace Supervisor at Conrad Hotels and Resorts will actively guide the outlet team by providing assistance and supervision to the Outlet Manager to ensure efficient, organized, and smooth floor operations, delivering an excellent Guest and Member experience.

As an Oscar's Cafe & Terrace Supervisor, you will direct and coordinate floor operations, assist the team, and ensure hotel service standards are met and maintained. Your responsibilities include:

• Supervising a team of Team Members, Junior Captains, Captains, and Casual workers to deliver consistent, high-quality service
• Maintaining a high guest service focus by proactively addressing guest needs and requests
• Resolving issues promptly, communicating clearly with guests and team members
• Working across all areas of the outlet/restaurant
• Ensuring proper cashiering procedures are followed
• Recommending menu items and promoting upselling based on departmental incentives
• Scheduling staff rosters
• Ensuring compliance with brand standards
• Maintaining cleanliness of work areas
• Adhering to hotel security, fire regulations, and health and safety legislation
• Assisting other departments as needed and maintaining good interdepartmental relationships
• Being mobile within other Food & Beverage departments as required

The ideal candidate will possess:

• Prior supervisory experience in Food & Beverage
• Experience managing a large team
• Flexibility and adaptability to changing requirements
• Strong organizational skills and a dynamic leadership style
• Knowledge of Food Hygiene Regulations
• Ability to work across different Food & Beverage departments
• Willingness to perform additional duties as required by management

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to delivering this mission every day.