SUPERVISOR

AL HAFIZ CASTLE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent F&B trading company in Singapore is looking for an experienced operations manager to lead their team. The role encompasses overseeing daily operations, ensuring customer satisfaction, and training staff to uphold standards. Candidates must have significant experience in F&B trading and product knowledge, with a strong focus on operational systems. This position requires exceptional organizational skills, the ability to handle pressure, and a passion for service excellence, including availability for long hours and weekends.

Qualifications

• Minimum 3-10 years’ experience in Food & Beverage trading.
• 3-5 years end-to-end food processing experience with FAASOS products.
• Strong ability to stay calm under pressure and passion for service.

Responsibilities

• Plan and supervise various operations, supporting management.
• Respond to customer needs and resolve complaints promptly.
• Train staff and monitor service levels for improvement.

Skills

Operational systems knowledge

Organizational skills

Ability to multitask

Customer service skills

Team leadership

Food & Beverage product knowledge

Calm under pressure

Willingness to serve

Tools

Micros POS

Opera

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Main responsibilities include:

• Plan, supervise and control various operations, working closely and supporting the Director and Management
• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
• Constant effective communication with managers and director regarding any customer or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
• Prepare reports for Director and Management on daily basis
• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Maintain excellent product knowledge
• Prepare weekly staff rosters if need be
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Assist the food and beverage manager with HR related matters
• Monitor staff breaks and general timekeeping
• Monitor and authorize staff clock in and clock out procedures
• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• Min. 3-10 years’ experience in a F&B Trading
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus