APAC Power Systems Support Manager (2nd Level)

Rolls-Royce; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global engineering firm is seeking a Customer Support Manager in Singapore to provide technical and customer support for gensets and controls. The role includes duties in service operations management and troubleshooting, requiring a degree in engineering and 7-10 years of experience in the field. Familiarity with diesel/gas engines and the ability to manage projects effectively are essential. A commitment to safety and the ability to coordinate activities across teams is also required.

Qualifications

• Minimum 7-10 years of work experience in service operations or technical support.
• Familiar with diesel/gas engines and generator project testing procedures.
• Capable of troubleshooting diesel engines' electrical and mechanical systems.

Responsibilities

• Provide 2nd Level technical support for Diesel/Gas engines.
• Organize troubleshooting and quality improvement activities.
• Support project teams with commissioning and operations management.

Skills

Technical knowledge of power generation systems

Planning and coordination

Strong communication skills

Attention to detail

Problem-solving mindset

Customer engagement

Education

Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering

Tools

Generator Control Panels

LV/MV Switchboards

Job description

A global engineering firm is seeking a Customer Support Manager in Singapore to provide technical and customer support for gensets and controls. The role includes duties in service operations management and troubleshooting, requiring a degree in engineering and 7-10 years of experience in the field. Familiarity with diesel/gas engines and the ability to manage projects effectively are essential. A commitment to safety and the ability to coordinate activities across teams is also required.