Customer Service Manager jobs in Italy
AVP, Customer Centre Leader — Team Coach & Ops Excellence
DBS
Key Account Manager - Japan and HK Market
OPTINENT PTE. LTD.
Islandwide F&B Store Manager - Lead & Service Excellence
MANNA 360 PTE. LTD.
APAC 2nd‑Level Tech Support & Service Operations Manager
Rolls-Royce
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Account Manager (Sales Focus)
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STANDARD CHARTERED BANK (SINGAPORE) LIMITED
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Senior Associate, Supplier Risk & TPRM Manager, Group Procurement & Services, Group COO
DBS
AVP, Customer Centre Leader — Team Coach & Ops Excellence
Job summary
A leading bank in Singapore is seeking an AVP, Customer Centre Team Manager to lead and manage a team of Customer Service Officers. The candidate should have at least 7 years of experience, preferably in a contact centre environment, demonstrating strong leadership and interpersonal skills. Key responsibilities include overseeing daily operations, ensuring KPIs are met, and resolving complex customer issues. This role offers opportunities to improve customer journeys and operational efficiency.
Qualifications
- Minimum 7 years of work experience, preferably in a Contact Centre environment.
- Strong leadership skills and ability to manage teams.
- Good interpersonal skills and ability to resolve customer issues.
Responsibilities
- Lead, coach and manage a team of Customer Service Officers.
- Monitor performance to ensure KPIs are met.
- Conduct team meetings and provide feedback.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.