Customer Service Manager jobs in United States
Customer Service Manager [Tuas | 5 days | up to $4200 + Bonus] - LCYL
THE SUPREME HR ADVISORY PTE. LTD.
Global Logistics Customer Service Manager - Lead & Grow
DIMERCO EXPRESS SINGAPORE PTE LTD
Customer Service Manager
ECO SPECIAL WASTE MANAGEMENT PTE LTD
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Manager
CLASSIC FINE FOODS (S) PTE LTD
APAC Multinational Client Services Manager - Hybrid
Marsh & McLennan Companies
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DBS
Global Power & Offshore Service Sales Manager
Alfa Laval Singapore Pte Ltd
Lift Maintenance Service Manager
MEYER LIFT PTE. LTD.
Technical and Service Manager
Spirax Sarco Private Limited
Branch Sales & Service Manager
Standard Chartered Bank
Guest Experience & Service Manager - Fine Dining
LIMONCELLO PTE. LTD.
Outlet Floor Manager — Service & Operations
HERSING CULINARY PTE. LTD.
Customer Service Manager
ABSOLUTE KINETICS CONSULTANCY PTE LTD
Assistant Operations & Customer Service Manager
OLLO LIFESTYLE INTERNATIONAL PTE. LTD.
Customer Service Manager
Job summary
A leading human resource firm in Singapore is seeking a Customer Service Manager to lead a team in delivering exceptional service standards. This role includes overseeing daily operations, managing client accounts, and improving service delivery while ensuring compliance with regulatory requirements. Candidates should have a Bachelor's degree in Business Administration and at least 2 years of supervisory experience in customer service. A competitive salary package is offered, including bonuses and allowances.
Benefits
Qualifications
- Minimum 2 years in supervisory customer service roles.
- Strong analytical skills with experience in data-driven decision-making.
Responsibilities
- Lead and mentor the customer service team.
- Ensure effective management of sales leads.
- Maintain organized customer records and documentation.
- Oversee daily operations of the customer service department.
- Collaborate with Business Development for service delivery.
Skills
Education
Location: Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)
Monday to Friday (8am to 5pm)
Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)
- Lead, coach and mentor the customer service team to deliver exceptional service standards.
- Oversee team members' capability in managing sales leads effectively.
- Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
- Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations. - Maintain an organized and efficient filing and database system for customer records and service documentation.
- Lead digital transformation efforts related to new systems or software.
- Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
- Prepare and generate monthly performance and operational reports.
- Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
- Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance
- Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
- Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
- Provide insights into customer trends, operational challenges, and improvement opportunities.
- Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
- Provide support in data analysis and insights related to customer satisfaction and sales performance.
- Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.
- Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
- Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
- Bachelor’s Degree in Business Administration, Management Studies, or a related field.
- At least 2 years in Customer Service Supervisory role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.