Customer Service Manager jobs in Singapore

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The (Senior) Executive / Assistant Manager – Service Operations, Planning, is central to fostering a culture of service excellence and reinforcing the importance of ‘Incredible Care’ in a tertiary hospital setting. The individual, as part of Service Ops team, will work closely with various stakeholders to identify areas of improvement, develop initiatives and execute change management plans to enhance patient experience and satisfaction.

Duties and Responsibilities

• Engage stakeholders such as clinic and ward managers etc and tap on insights from patient feedback, to identify areas of improvement, design and implement change management plans, in line with NUH Service Delivery System to improve patient experience

• Collaborate with stakeholders to ensure initiatives are integrated into daily operations

• Monitor and evaluate the effectiveness of implemented initiatives, making data-driven recommendations for continuous improvement

• Develop and manage timelines for initiatives

Key Requirements

· Bachelor’s degree in Business Administration, or a related field.

· 1-2 years of experience in an operations role, preferably within the healthcare sector or customer service setting.

· Familiarity with project management concepts and willingness to learn change management principles

· Proficiency in Microsoft Office Suite

· Excellent communication and interpersonal skills, with the ability to interact with various stakeholders

· Enthusiasm for continuous learning and professional development in the field of patient experience

· Demonstrate ability to work effectively in team environments.

· Attention to detail, ability to learn and adapt quickly in a dynamic healthcare environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.