Assistant Service Manager Motor Workshop

SEARCH STAFFING SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Assistant Service Manager in Singapore for a leading role in the luxury automotive sector. The ideal candidate will oversee service center operations, drive team performance, and ensure high standards in workshop efficiency and customer satisfaction. Candidates must have at least five years of supervisory experience in a vehicle dealership's service division and a diploma or degree in mechanical engineering or a related field. Interested applicants should send their resume to the specified email.

Qualifications

• Minimum diploma or degree in mechanical engineering or related field.
• At least 5 years of experience in a supervisory role.
• Professional experience in the service division of a vehicle dealership.

Responsibilities

• Oversee service center operations and motivate the aftersales team.
• Optimize workshop efficiency and ensure high repair standards.
• Handle customer escalations and provide exceptional service recovery.
• Manage procurement and cost control in the service center.
• Develop and coach team members with growth plans.

Skills

Leadership

Analytical skills

Team coaching

Customer service recovery

Workshop management

Education

Diploma or degree in mechanical engineering

Job description

We are representing our client in the luxury automotive industry to seek a dynamic and results-driven Assistant Service Manager with proven track record in the automotives industries.

Responsibilities

• In this leadership role, you will oversee service center operations by guiding and motivating the aftersales team to reach business goals while following core quality guidelines.
• Responsible for optimizing workshop efficiency by planning and maximizing staff utilization while maintaining high repair standards.
• This includes conducting regular time analysis to ensure the team is working at its best.
• To drive performance and customer satisfaction, you will define and achieve targets for workshop throughput, profitability, and customer retention by implementing effective processes and monitoring performance closely.
• Safety and organization are top priorities, so you will ensure the workspace remains tidy and compliant with all local workplace safety and health requirements.
• When challenges arise, you will handle customer escalations by engaging directly with clients to provide exceptional service recovery.
• Behind the scenes, you will manage procurement and cost control by overseeing service center purchases and analyzing spending.
• Focus on developing and coaching team members by creating growth plans and conducting performance reviews to ensure everyone on your team is reaching their full potential.

Requirements

• Min diploma or degree in mechanical engineering or a related field.
• At least five years of experience in a supervisory role.
• You should have professional experience working in the service division of a vehicle dealership and possess strong leadership capabilities paired with excellent analytical skills.
• Effectively manage a workshop.
• We welcome applications from who possess the mindset of a leader and are ready to take charge of a team.

Interested applicants, kindly send in a copy of your updated resume in WORD document to [e-mail] stating your current and expected remuneration together with notice period required to current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1112468