Assistant Guest Services Manager

Artyzen Hospitality Group Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hospitality group is seeking a Guest Services Supervisor for their hotel in Singapore. The role involves leading the Guest Services Department, ensuring exceptional guest experiences, and maintaining operational standards. Ideal candidates should possess a higher diploma or degree in Hospitality and at least two years of supervisory experience in a luxury environment. Strong communication skills and a positive attitude are essential for success in this dynamic role.

Benefits

Dynamic work environment

Open and collaborative culture

Qualifications

• Minimum of two years of supervisory experience in a luxury hotel.
• Strong command of written and spoken English required.

Responsibilities

• Lead the operations of the Guest Services Department.
• Ensure high-quality guest experiences from reservation to checkout.
• Monitor and maintain service standards in the hotel.

Skills

Service-oriented

Attention to details

Excellent oral and written communication

Interpersonal skills

Ability to work under pressure

Positive attitude

Education

Higher diploma or degree in Hospitality or Hotel Management

Job description

Hotel

Artyzen Singapore

Location

Singapore

Department

Rooms

Date Posted

21 January, 2026

Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and operation standards in the hotel.
• Support host needs in other departments based on the hotel priorities and anticipated business levels.
• Be available and on duty during peak periods (frequently opening and closing the operation).
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Ensure corrective training is implemented based on the feedback received.
• Maintain standards of guest service quality. Analyse response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
• To undertake any other reasonable tasks or requests as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification.
• Minimum of two years of previous experience in a front office supervisory role in an established, luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant.
• Excellent oral and written communications skills.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skills.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.