Customer Service jobs in Singapore

Paradox Singapore is seeking a Assistant Outlet Manager to assist Section Head in the outlet operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals.

What you'll be doing

• To ensure compliance with standard of service, operating procedures, and health/ safety regulations

• Assist Section Head in implementing business plans.

• Involved in staff control and handling people issues.

• Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.

• Conduct daily shift meetings with the team.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Assist Section Head to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.

• Plan staff roster based on outlet’s operational requirements.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.

• Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Section Head.

• Agree on and implement actions to make improvements to customer service.

• Ensure safe cash handling procedures are followed by the team.

• Develop a relationship with all guests to build repeated clientele internally and externally.

• Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.

• Participate in meetings on financial, operational, and service.

• Monitor volume of business and related labor requirement forecast and control.

• Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)

• Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.

• Ensure that established control procedures, liquors’ law and regulations are followed.

• To perform any other duties that may be assigned by the Management.

What we're looking for

• Minimum 3-4 years of relevant experience.

• Knowledge of various computer software programs (MS Office, restaurant management software, POS, etc.)

• Well-informed with regards to the fast-moving trends of Food & Beverage

• Strong leadership, people management and training skills.

• Customer service-oriented with in-depth knowledge of basic business management processes.

• Excellent interpersonal, conflict management and service recovery skills

• Ability to work under pressure in a fast-paced environment.

Apply now for this exciting Assistant Outlet Manager opportunity at Paradox Singapore!