Customer Service Coordinators (Sales Support, East)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a professional to manage order processing within the medical device industry. Responsibilities include verifying pricing, processing orders in SAP/Oracle, and ensuring customer satisfaction through effective communication. Applicants should have a tertiary qualification and relevant industry experience.

Qualifications

• 3 to 5 years experience in relevant fields, preferably medical devices.
• Proven proficiency in SAP or Oracle systems required.

Responsibilities

• Verify PO pricing and enter Sales Orders into SAP/Oracle.
• Process, track, and monitor Customer Orders effectively.
• Liaise with Customer Service, Procurement, and Warehouse teams.

Skills

Verifying pricing

Order processing

Customer liaison

Communication

SAP/Oracle proficiency

Education

Tertiary qualification

Job description

Location: East

Working Hours:Mon – Fri: 9am to 6pm

Duration: 12 months direct contract

Salary: Up to $3800 per month(depending on experience)

Job Description:

• Verify PO pricing and entering of Sales Order into SAP/Oracle system

• Process, track and monitor Customer Orders effectively and accurately

• Monitor daily Backlog status

• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status

• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation

• Coordinate with Finance team for accurate invoicing

• Provide professional response to customer’s phone and or email enquires

• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship

• Attending and answering to Customer phone calls/emails

Requirements:

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.

• Proficiency in using SAP or Oracle systems for order entry and processing.

• Strong ability to verify pricing and manage order details accurately.

• Previous experience in order processing, tracking, and managing shipments is preferred.

• Singaporeans only