Customer Service Officer (Import/ Export)| $2500 - $3500 , East [R22107578]

STAFFKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a Customer Service Specialist to manage enquiries and coordinate shipment bookings. The role involves liaising with multiple teams to ensure timely deliveries and resolving billing disputes. Ideal candidates should have experience in logistics, strong communication skills, and be proficient in Microsoft Office.

Benefits

AWS & Variable Bonus

Good career progressions

Convenient Location: East Region

Qualifications

• Prior customer service experience in logistics/airfreight preferred.
• Strong communication skills for interaction with both internal and external stakeholders.
• Proficiency in Microsoft Office applications.

Responsibilities

• Handle customer enquiries regarding import/export shipments.
• Arrange and coordinate shipment bookings with carriers, airlines, and vendors.
• Monitor shipment status and update customers on delays/issues.

Skills

Customer service experience

Strong communication skills

Proficiency in Microsoft Office

Job description

Benefits:

• Basic Salary: $2,500 – $3,500
• AWS & Variable Bonus
• Good career progressions
• Convenient Location: East Region

Job Responsibilities:

• Handle customer enquiries regarding import/export shipments
• Arrange and coordinate shipment bookings with carriers, airlines, and vendors
• Work closely with internal and external parties on import/export coordination
• Monitor shipment status, proactively follow up on urgent shipments, and update customers on delays/issues
• Liaise with Warehouse, Operations, Billing, and Sales teams for smooth workflow
• Manage shipment schedules and keep customers informed of delivery status
• Coordinate with internal teams (operations, customs clearance) to ensure timely deliveries
• Handle documentation, filing, and data entry in the system
• Manage billing processes and resolve customer billing disputes
• Perform other ad-hoc duties assigned by immediate superior

Job Requirements:

• Prior customer service experience in logistics/ airfreight industry preferred
• Strong communication skills for interaction with both internal and external stakeholders
• Proficiency in Microsoft Office applications

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)