IT Onsite Technician

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in IT services is looking for an IT hardware support technician to provide essential service and support for desktops and laptops. The role includes diagnosing hardware issues, managing service appointments, and collaborating with team members to ensure timely service. Suitable candidates should possess GCE O levels and have relevant repair experience. A flexible, customer-oriented individual is preferred for this roaming role requiring island-wide travel.

Qualifications

• Experience in repairing IT laptop and desktop hardware.
• Basic hardware and software knowledge required.
• Able to work under minimal supervision.

Responsibilities

• Provide IT hardware service and support on desktops and laptops.
• Troubleshoot hardware and software failures.
• Manage end-user cases through ticketing system.

Skills

Interpersonal Skills

Communication Skills

Time Management

Customer Service

Education

GCE O levels

Job description

• To provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
• Install Operation system, firmware, and bios.
• Handles and manages end-user from end to end.
• Handling, resolving, and keeping track of assigned cases through ticketing system.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Attend new product training via Web based training.

Requirements:

• At least possess GCE O levels.
• Experienced in repairing IT laptop, desktop hardware.
• Possesses basic hardware and software knowledge.
• Flexible and adaptable to change.
• Enjoy working with people and prepared to take on new opportunities and experience.
• Strong interpersonal and communication skills
• Good time management skills with ability to prioritize tasks accordingly.
• Able to work under minimal supervision.
• Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed.

Working hours: Monday to Friday (8.30am to 6.00pm)

Please note that this would be a 1 year renewable contract.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to [e-mail]

Registration Number: R1766577

EA License Number: 02C4944

Management Skills Resume BASIC Laptops Closure Registration Communication Skills Travel LTD Troubleshooting Software Time Management Customer Service Training Communication Management