Customer Service à Grande-Bretagne

Job Title: Receptionist / Customer Service Officer (Beauty Industry)
Location: Town
Employment Type: Full-Time / Part-Time
Reporting To: Salon Manager

Job Summary

We are seeking a well-groomed, customer-oriented Receptionist / Customer Service Officer to join our beauty team. You will be the first point of contact for clients and play a key role in delivering a pleasant and professional front-desk experience.

Key Responsibilities

• Greet and attend to clients in a warm, welcoming manner
• Answer phone calls, handle inquiries, and manage bookings via phone, WhatsApp, and salon booking software
• Coordinate daily appointment schedules and walk-in clients
• Provide accurate information about salon services and promotions
• Handle payment transactions and issue receipts
• Maintain the cleanliness and presentation of the front desk and waiting area
• Manage client feedback and escalate issues to management when necessary
• Support general administrative and sales tasks as required

Requirements

• Prior experience in customer service or a receptionist role, preferably in the beauty or wellness industry
• Pleasant appearance with good interpersonal and communication skills
• Able to multitask and stay calm under pressure
• Proficient in basic computer applications and POS systems
• Fluent in English & Mandarin
• Friendly, reliable, and a good team player

Working Hours

• 6 working days per week (rotational rest day)
• Must be able to work on weekends and public holidays
• Operating hours: 10:00 AM – 8:00 PM

Salary and Benefits

• Basic salary: $2,000 - $2,500
• Commission / Incentives
• Annual leave, medical leave, and other statutory benefits
• Staff discounts on salon services and products
• Training and career development opportunities