Customer Service Associate

The Learning Lab; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Customer Service Associate to enhance frontline operations. The role requires delivering professional service, identifying customer needs, and ensuring satisfaction through effective problem resolution. Ideal candidates possess a diploma, are bilingual, and have a background in customer service or hospitality. Flexible work shifts including weekdays and weekends are essential.

Qualifications

• Diploma in any field required.
• Able to work flexible shifts including weekdays and weekends.
• Proficient in English and bilingual is preferred.
• Candidates with hospitality or service industry experience are preferred.

Responsibilities

• Deliver high-quality service experience in a customer-facing role.
• Identify and assess customers’ needs for satisfaction.
• Take ownership of customer problems and resolve them efficiently.
• Establish continuous improvement in processes for customer satisfaction.
• Liaise with other departments to ensure seamless client experience.

Skills

Professional service experience

Customer needs identification

Problem ownership

Good communication skills

Ability to work in a fast-paced environment

Positive personality

Education

Diploma in any field

Tools

Computer literacy

Job description

Overview

Purpose of job: We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Responsibilities

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Qualifications

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Proficient in English and bilingual to communicate effectively with customers
• Computer literacy
• Candidates who have worked in the hospitality and service industry are preferred
• Able to work in a fast-paced environment
• Possess emotional maturity and passion for customer service
• Equipped with good mediation and persuasive skills
• Positive, outgoing personality with a professional disposition