Customer Service Representative

JWC Consultancy Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A consultancy firm in Singapore is seeking a Customer Service Representative to manage the reception area and provide exceptional service to clients. The ideal candidate will have 3 years of experience in a similar role, strong communication skills, and the ability to multitask. Responsibilities include answering calls, maintaining client records, and supporting sales efforts. This role is key to ensuring a professional environment and exceptional client interactions.

Qualifications

• 3 years of experience in a similar background.
• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Ability to multi-task and handle various responsibilities.
• Customer-focused attitude with commitment to exceptional service.
• Team player with flexibility to adapt to different tasks.
• Knowledge of office equipment and basic computer skills.

Responsibilities

• Answering calls and greeting clients professionally.
• Maintaining client records and sending faxes accurately.
• Supporting sales efforts by maintaining brochures and participating in tours.
• Coordinating couriers, taxis, reservations, and accommodations.
• Managing stationery orders and inventory.
• Assisting with fire warden and first aider duties.
• Handling client feedback and upselling services.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Organizational abilities

Customer-focused attitude

Multi-tasking

Knowledge of office equipment

Basic computer skills

Job description

About the job Customer Service Representative

Our customer offer serviced offices for rent, and they are currently seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for managing the reception area efficiently and providing exceptional service to clients. Your duties includes:

Job Responsibilities:

• answering calls, greeting clients with professionalism, taking and relaying messages accurately,
• maintaining client records, and ensuring that faxes are sent with proper client labeling.
• You will also support sales efforts by maintaining brochures and participating in sales tours.
• you\'ll coordinate couriers, taxis, reservations, and accommodations for clients, ensuring timely billing.
• Managing stationery orders, maintaining inventory, and providing occasional overflow typing assistance are also part of your role.
• You must excel in client service, assist with fire warden and first aider duties, keep the reception area organized, and handle any client feedback. You\'ll help with meeting room bookings, including coordinating additional services, and take charge of closing boardroom, courier, and fax accounts.
• Furthermore, you will monitor and replenish ladies\' toilet accessories and engage in upselling services and sales activities.

Candidate Requirements:

• 3 years experience of similar background
• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Ability to multi-task and handle various responsibilities.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Team player with flexibility to adapt to different tasks.
• Knowledge of office equipment and basic computer skills.

We regret that only shortlisted candidate will be notified.

JWC Consultancy Pte Ltd

EA Licence Number: 23C1838