Customer Service Staff

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Tampines, Singapore is seeking a full-time Customer Service Staff. The role involves interfacing with customers, handling inquiries, and maintaining documentation accuracy. Ideal candidates should have 2-3 years of experience in a similar role, with proficiency in Mandarin being an advantage. A strong focus on customer service and the ability to manage multiple tasks effectively are essential. The position offers a salary range of $3,000 - $3,500 per month.

Qualifications

• 2-3 years of relevant work experience required.
• Proficiency in Mandarin is beneficial.
• Ability to multi-task and manage time effectively.

Responsibilities

• Interface with customers to optimize service quality and satisfaction.
• Coordinate day-to-day activities between stakeholders.
• Handle local and overseas customer inquiries.

Skills

Import/Export experience

Ability to work in a fast-paced environment

Knowledge of Import/Export regulations

Excellent verbal & written communication skills

Proficient in Microsoft Office Applications

Job description

Overview

Apex Logistics International (S) Pte Ltd – Tampines

Apex Logistics International (S) Pte Ltd is hiring a Full time Customer Service Staff role in Tampines, Singapore. Apply now to be part of our team.

Requirements

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
• 2-3 years of relevant work experience required for this role
• Expected salary: $3,000 - $3,500 per month

Job Responsibilities

• Interface with customer and optimizing quality of service, business growth and customer satisfaction

• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions

• Serve as backup to internal support group

• Set up customer database, process bookings and executes pertinent orders

• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

• Responsible for maintaining timely tracking status accuracy and schedules for all jobs

• Prepare quotations

• Maintaining internal/external KPIs and SOPs to meet customer requirements

• Any other ad-hoc additional functions mandated by Management

Skills / Requirements

• Import/Export experience in freight forwarding with leadership experience will be an advantage

• Ability to work in a fast-paced and deadline-driven office environment

• Knowledge of Import/Export regulations and documents

• Ability to multi-task, prioritize, and manage time effectively

• Understanding of profitability and loss and how to plan to drive growth

• Excellent verbal & written communication skills

• Exceptional customer service and follow up skills

• Responsible for booking, customs clearance, communication with foreign agents.

• Coordinate with overseas and local branch for operation and rate issues.

• Develop new business from existing customers to increase business volume and contribute to profits of the company

• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial

• Proficient in Microsoft Office Applications

• 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.