Customer Service

Ideals Recruitment Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Executive to manage communications with customers and ensure satisfaction. Responsibilities include responding to enquiries, monitoring schedules, and providing administrative support. Candidates should have a diploma in Service Management or Business and at least 2 years of customer service experience. This opportunity offers a salary package up to $3500, along with additional benefits.

Benefits

Company Transport

AWS

VB

Qualifications

• Minimum 2 years of relevant experience in customer service or a similar role.
• Strong adaptability and customer-oriented personality.

Responsibilities

• Act as the primary contact point for customers via various communication channels.
• Respond to customer enquiries and resolve complaints promptly.
• Monitor and manage customer collection schedules and purchase orders.
• Provide administrative support for billing and compliance documentation.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Communication skills

Education

Diploma in Service Management, Business, or related field

Job description

Salary Package: Basic up to $3500 + Company Transport + AWS + VB

• Recycling and Waste management industry

• Working Location: West

• Working Days & Hours: Mon - Fri (8.00am - 5pm)

Responsibilities

• Act as the primary contact point for customers via phone, email, and face-to-face communication.

• Respond promptly and professionally to customer enquiries, service requests, feedback, and complaints, ensuring proper follow-up until resolution.

• Record caller information (name, position, company, contact details, and relevant notes) for follow-up by the Business Development team.

• Monitor and manage customer collection schedules and purchase orders to ensure timely service fulfilment.

• Provide administrative support for billing matters, issuance of service engagement forms/eSEF, compliance documentation, and monthly report consolidation.

• Maintain and update customer information, filing systems, and NAV system records, including waste-related data.

• Support the Customer Service Manager by collecting feedback and proposing improvements to enhance customer satisfaction.

• Update and maintain customer and prospect databases to ensure accurate and complete records.

• Coordinate with internal teams (Operations, Logistics, Billing, and Site Teams) to ensure smooth waste collection and service delivery aligned with customer requirements.

Requirements

• Diploma in Service Management, Business, or a related field.

• Minimum 2 years of relevant experience in customer service or a similar role.

• Strong adaptability, analytical, and problem-solving skills.

• Good communication skills with a pleasant, customer-oriented personality.

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121