Customer Service Executive

ECO SPECIAL WASTE MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A waste management company in Singapore is seeking a Customer Service Representative. The successful candidate will handle inquiries and complaints, coordinate with various departments, and provide administrative support. A minimum diploma and at least 2 years of relevant experience is preferred. The role offers a basic salary range of $3,300 to $3,500, with additional perks including transport allowance and a sign-on bonus.

Benefits

Company Transport or Transport Allowance ($120)

Sign-on Bonus (Terms and Conditions apply)

Qualifications

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Good communication skills and pleasant personality.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer feedback or complaints.
• Coordinate with internal departments for timely service delivery.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Pleasant personality

Education

Diploma in Service Management, Business, or related field

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

Remuneration

• Basic salary: $3,300 – $3,500
• Working Hours: Monday to Friday (8am – 5pm)
• Company Transport / Transport Allowance ($120) if candidate manages own transport
• Sign-on Bonus (Terms and Conditions apply)