Customer Service Officer (Office)

8 MEDI-AESTHETICS (CLEMENTI) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services company in Singapore is seeking candidates for a position focused on customer engagement. Responsibilities include establishing relationships with clients, managing appointments, and maintaining a high level of service. Candidates should have at least 1 year of outbound call center experience and be proficient in English and Mandarin. The role demands excellent communication skills within a professional environment.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to clients.
• Manage appointment cancellations and reschedule promptly.
• Conduct regular calls to book appointments.
• Remind clients of their upcoming appointments.
• Perform any other ad hoc duties assigned.

Skills

Interpersonal skills

Communication skills

Language proficiency in English

Language proficiency in Mandarin

Job description

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.