CUSTOMER SERVICE

MASALAA ART BOLLYWOOD LOUNGE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A vibrant nightclub in Singapore is seeking a Nightclub Customer Service Coordinator to ensure exceptional guest experiences and smooth operations. The ideal candidate should have 1-2 years in customer service or hospitality, excellent communication skills, and a passion for the nightlife industry. You'll handle guest inquiries, manage reservations, and support events effectively. This role offers a dynamic atmosphere with opportunities for engagement and growth.

Qualifications

• 1–2 years of experience in customer service, hospitality, or nightlife environments.
• Professional appearance and a positive, energetic attitude.
• Strong multitasking and organizational abilities in a fast-paced setting.

Responsibilities

• Act as the main point of contact for guests, providing friendly and professional customer service.
• Manage guest reservations, table bookings, and VIP lists using the club’s booking system.
• Greet and assist guests upon arrival, ensuring a seamless experience.
• Support event and promotions teams with guest communications.
• Maintain accurate records of bookings and guest preferences.
• Coordinate with hosts and management during events.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Organizational abilities

Conflict-resolution skills

Job description

Job Description & Requirements

The Nightclub Customer Service Coordinator is responsible for delivering exceptional guest experiences and ensuring smooth communication between customers, management, and staff. This role involves handling guest inquiries and reservations, coordinating VIP services, assisting with event planning and promotions, and resolving any issues promptly to maintain a positive and welcoming atmosphere. The ideal candidate is outgoing, organized, and passionate about hospitality and nightlife.

Responsibilities

• Act as the main point of contact for guests, in person, providing friendly and professional customer service.
• Manage guest reservations, table bookings, and VIP lists using the club’s booking system.
• Greet and assist guests upon arrival, ensuring a seamless and enjoyable experience.
• Support event and promotions teams by assisting with guest communications and logistics.
• Maintain accurate records of bookings, guest preferences, and service issues.
• Coordinate with hosts, security, bartenders, and management to ensure smooth operations during events and busy nights.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.

Requirements

• 1–2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Professional appearance and a positive, energetic attitude.
• Conflict-resolution and problem-solving skills under pressure.