Senior Customer Service Associate (Retail)

Giordano Originals (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is looking for an Operations Manager to ensure daily operations, manage staff, and maintain high customer service standards. The ideal candidate has 2 to 3 years of sales or customer service experience and is willing to work a 6-day workweek, including weekends and public holidays.

Qualifications

• 2 to 3 years of sales experience or customer service experience.
• Willing to work on weekends and public holidays (6 days workweek).

Responsibilities

• Responsible for the daily operations of retail outlet.
• Coach and supervise staff in correct execution of all company operations.
• Monitor sales & manage inventory level to ensure adequate stock.

Skills

Excellent verbal communication

Sales experience

Customer service orientation

Team player

Education

GCE 'O', 'N' Level or ITE certificate

Job description

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Coach and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company\'s code of conduct & ensure fair practice at work

Requirements

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player